Contact support
Email support@qynvo.co and tell us which agency you travel with and the email or phone you use in the app. We reply on working days, Monday to Friday (Spain time).
For travellers
Questions about your booking itself (times, prices, changes or cancellations) are best answered by your travel agency. Use the chat inside the app to reach them directly.
I can't sign in or my invitation has expired
Your agency invites you with a link, a QR code or a one-time code. Each invitation works once. If it has expired or was already used, ask your agency to send a new one. If it still fails, email us with the agency name and the email or phone number you were invited with.
Where do I find my itinerary and documents?
Once you are signed in, your trip appears on the home screen. Open it to see the day-by-day itinerary, trip details and the documents your agency has shared with you (vouchers, tickets, insurance). If something is missing, your agency may not have published it yet.
I'm not receiving notifications
Check that notifications are allowed for Qynvo in your phone's settings, that you are signed in, and that you have the latest version of the app from the App Store or Google Play.
How is my location used, and can I turn it off?
Location is only used to help your agency and guides support you during the trip, and only if you allow it. You can switch it off at any time in your phone's settings for the Qynvo app.
Who can see my information?
Your trip information is visible to the travel agency that invited you and the staff working on your trip. Each agency only sees the travellers it works with.
Which languages does the app support?
The app is available in English and Spanish. It follows your phone's language.
For agencies
Help with the Qynvo CMS, inviting travellers and your subscription.
How do I invite travellers to the app?
From the trip in the CMS, invite each traveller individually. They receive a magic link, a one-time code and a QR code at the same time, and any of them gets them into your branded experience.
Can I upload many trips at once?
Yes. Use bulk import in the CMS to upload trips from an Excel (XLSX) file. If your file is rejected, send it to us and we will help you map the columns.
How do I get access to the CMS or add team members?
Your account administrator can add team members from the CMS. If you are the administrator and can't sign in, email support from the address registered with your agency account.
Billing and invoices
Payments are processed securely by Stripe. For questions about your plan, invoices or payment method, email support with your agency name.
We'd like to join Qynvo
We are onboarding pilot agencies now. Apply to become a pilot or write to hello@qynvo.co.
Delete your account and data
You can ask us to delete your Qynvo account and the personal data linked to it at any time.
- Email support@qynvo.co with the subject "Delete my account".
- Send it from the email address you use in the app, or include the phone number you sign in with.
- We confirm your identity and delete your account and personal data within 30 days, and email you when it's done.
Full details on what is deleted and kept: qynvo.co/delete-account. See also our App Privacy Policy.
Some records may be kept for longer where the law requires it (for example, invoices). Your travel agency holds its own booking records and you can contact them directly about those.
Company information
Qynvo is a trading name of R&S Tech Solutions S.L.
- Legal name
- R&S Tech Solutions S.L.
- Tax ID (NIF)
- B88858527
- Registered in
- Valencia, Spain
- Support
- support@qynvo.co